We will accept responsibility for delivering to a clear agenda by:

Tracking our agreed Key Performance Indicators;

1. Reducing % litigated
2. Increasing cases denied
3. Increasing sustained denials
4. Reducing time to conclude
5. Reducing legal costs
6. Reducing average cost by class

Creating a service plan to ensure;

1. Roles and responsibilities are clear
2. Reporting methods are agreed
3. Review mechanisms are in place